Earring Policy:

We only pierce with our sterile, in-house earrings to ensure safety and hygiene. You can learn more on our Prices and Piercing Systems page.

Timeliness

We operate by appointment only, and it’s very important that you arrive on time. Unfortunately, we are unable to accommodate late arrivals beyond your scheduled appointment, and we also ask that guests do not arrive excessively early.

Your appointment includes sufficient time to:

• Review earring options
• Discuss aftercare
• Carefully mark the ears
• Complete the piercing

Please only arrive early if you plan to use full numbing and meet the requirements for numbing. We cannot apply numbing cream unless all listed requirements are met. If you're interested in numbing, please review the full numbing information below prior to your visit.

A parent or legal guardian is required to bring any minor (under 18) in for a piercing appointment. This is a strict policy for both legal and safety reasons.

Siblings, extended relatives, or friends are not permitted to bring a minor in for a piercing—even if they are over 18. They may attend the appointment as guests, but cannot fulfill the legal or procedural requirements necessary for a minor to be pierced.

The parent or legal guardian must:

• Book the appointment using their own contact information in order to receive all necessary pre-piercing information, or if someone else books for them this info must be given by them to book.
  
  
• Sign the waiver prior to the appointment. Waivers signed by the minor or anyone other than the parent/legal guardian will not be valid.
  
  
• Be present at the appointment, at least for check-in and aftercare instructions. If they prefer not to be present during the piercing itself, they may step out of the room or wait in our garden area. In this case, another adult guest may accompany the child into the piercing room.
  

This policy ensures:

• The responsible adult is fully informed about the piercing process, healing times, and aftercare requirements.
  
  
• Proper aftercare is understood and followed. Ear piercings require consistent cleaning and care for 2 to 6 months (depending on if you pierce the earlobe or cartilage area). Improper aftercare can result in infections or other complications.
  
  
• We uphold our responsibility to obtain parental consent and awareness—as unfortunately, there have been instances where individuals have attempted to have minors pierced without proper permission.
  
  

We do welcome guests at appointments, even if they cannot act as the responsible adult for the child. You can read more about this in the section below titled “Who Can Attend the Appointment.”

If you have any questions about who qualifies as a legal guardian or whether your situation meets the requirements, feel free to reach out before booking. We're happy to clarify.

Guests for Appointments

We understand that ear piercing can be a meaningful moment, and we welcome support during the appointment. However, please keep in mind that we are a small studio, and space is limited. Keep in mind a parent or legal guardian must be physically present at the appointment for any minor receiving a piercing.

For Adults Being Pierced:

• Up to two adult guests may accompany you during their piercing.

For Minors Being Pierced:

• Up to two adult guests may accompany a minor during their piercing.
  
  
• Only two adults may be in the piercing room with the child during the procedure. This ensures our piercer has enough space to work safely and comfortably.
  
  
• If a third adult would like to attend for support, we can typically accommodate one additional guest standing in the hallway just outside the piercing room. They will still be able to observe the appointment but may not be directly inside the room.
  
  
• If the child prefers to have a peer or friend accompany them instead of one adult, we’re happy to allow this as long as the friend is well-behaved and respectful of the space.
  
  

Additional Guests:

• We do have a small garden area in the back of our studio where extra guests are welcome to wait, weather permitting.
  
  
• Please note that large groups cannot be accommodated inside the studio due to space and safety limitations.
  
  

Bringing Additional Children:

• If you need to bring other children with you because childcare is unavailable, that is okay as long as they are well-behaved and remain under the supervision of a parent or another adult.
  
  
• Our staff cannot watch additional children during the appointment, and for health and safety reasons, children must not be left unattended at any time.
  
  
• It is essential that we maintain a sterile, calm environment to ensure the safety and focus needed during the piercing.
  
  

We do our best to be flexible and accommodating, so if you have a unique situation or special request, feel free to contact us in advance—we’re happy to work with you whenever possible!

Strollers:

Due to space limitations, strollers are not permitted inside the studio. However, we provide car seat stands for your convenience.

48 Hours Before Your Appointment

To ensure a smooth piercing experience, please:
✔ Eat a meal
✔ Stay hydrated
✔ Get adequate sleep
✔ Avoid alcohol, coffee, energy drinks, and blood thinners

Age Limits

Piercing both ears at the same time is only possible for children ages 4 and up, and only if they are able to remain still during the procedure. For children 3 years and under, we do not pierce both ears simultaneously, as they typically cannot stay still for long enough. In these cases, ears will be pierced one at a time for safety.

For more detailed guidance, please refer to the age-specific categories for infants, toddlers, children, and teens.

Cartridge Piercing:

For earlobe piercings, we can pierce both ears simultaneously, provided the individual is able to remain still for a few seconds. This is typically possible for first lobe piercings and, in some cases, second or third lobe piercings, depending on the person's ear anatomy. If the curvature of the ear makes alignment challenging, we may recommend piercing one at a time to ensure optimal placement and symmetry.

For cartilage piercings, we cannot perform both ears at the same time. Due to the precise positioning required and the limited visibility when piercing both sides simultaneously, cartilage piercings must be done one ear at a time to ensure proper alignment and safety.

Needle Piercing:

Needle piercings must be performed one ear at a time and typically take about one minute per ear. Unlike cartridge piercings, which are instantaneous, needle piercing is a more controlled, three-step process designed for precision and safety. The process includes:

1. Piercing the ear with a sterilized needle.
   
2. Sliding the needle out while leaving a soft plastic catheter in place to maintain the piercing channel.
   
3. Inserting the jewelry by guiding the back and then the front of the earring through the catheter.

Because of this multi-step method, only one ear can be pierced at a time to ensure accuracy and minimize discomfort.

Numbing Options

We offer numbing with a 5% topical lidocaine cream; however, restrictions apply for clients under 18. Depending on whether you opt for full or partial numbing, you may need to arrive early. For specific age guidelines, please refer to our Numbing Information page or view the age specific info categories below.

Cancellations

We have a 24-hour cancellation policy. If you cancel on the same day as your appointment, a $25 deposit will be required to book a new appointment. This deposit goes toward the cost of your piercing but is non-refundable if you cancel again with less than 24 hours’ notice or if you do not show up.

If you need to cancel the day before your appointment and we are closed, please text us at (516)-595-9240.

⚠️ Important:

• We do not check voicemail messages. Any cancellations left via voicemail will not be valid.
  
• Do not reply to automated messages (such as appointment reminders or waivers); those responses are not visible to us and will not be received.
  

To avoid fees and ensure proper communication, always text us directly if you need to cancel or reschedule.